Sundogs A-Z

ARIZONA SUNDOGS A-Z GUIDE

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Address & Phone Numbers
Tim’s Toyota Center: 3201 N. Main Street, Prescott Valley, AZ 86314

Front Office: 2982 N. Park Ave. Suite G, Prescott Valley, AZ 86314
Front Office: (928) 759-6600

Advance Ticket Sales
In Person: Tim’s Toyota Center Box Office
By Phone: GetTix 1-(866)-443-8849
On the Web:
www.gettix.net

Animals & Pets
Seeing-eye dogs and/or assistance dogs are allowed into Tim’s Toyota Center. No other animals are permitted.

Aisle Policy
To ensure that your fellow Arizona Sundogs fans do not miss any of the action on the ice, Tim’s Toyota Center staff may ask fans to wait at the top of the aisle until the puck is out of play or until a break in the action out of common courtesy for all spectators.

ATMs
There is one automated teller machine (ATM) on the concourse, located behind section 202.  It is operated by Country Bank and carries a $2.50 service charge.

Baby / Toddler Tickets
Children 2 years of age and under are not required to have a ticket to enter Tim’s Toyota Center.

Banners/Signs
No adhesive backed (stick-on) decals or similar items may be distributed or used in the building.
-  No fliers or handouts will be distributed outside or inside the facility without prior approval from the General Manager.
-  No posters, playbills or any other signage can be taped, stapled or affixed to any surface in the building.
- While signs are allowed into the arena, any sign attached or affixed to anything is not allowed. Also, signs cannot obstruct view by being held up during play and may not have or contain abusive or offensive language. Signs cannot contain commercial messages.

Bathrooms

In addition to handicapped stalls in every bathroom, there are also two family bathrooms in Tim’s Toyota Center on the lower level concourse. 

Box Office
The Tim’s Toyota Center Box Office is open Monday through Friday, 10a.m. to 5 p.m. and extended hours on event days and weekends. The Box Office is closed on Holidays. Tickets may also be purchased in advance by calling or online at www.GetTix.net or at the Gateway Mall Ticket Outlet in Prescott, Az.
- Box Office hours are Monday – Friday, 10:00 a.m. to 5:00 p.m.
- The box office is open event days from 10:00 a.m. to 8:30 p.m.

Cancellation Procedures
If a game is cancelled due to weather or any other unforeseen circumstances, the game will be replayed at a later date and all tickets purchased for the game will be valid for the new date and time.

Cellular Phones and Pagers
The use of cellular phones and pagers is permitted at Tim’s Toyota Center, provided such use does not interfere with other guests' enjoyment of the game.

Concession Areas
Concession stands are located all along the concourse area and kiosks are located throughout the arena.

Credit Cards
The Sundogs and GetTix accept all major credit cards for ticket purchases. The Sundogs Team Store accepts all major credit cards, cash, and checks.

Doors Open
The doors to Tim’s Toyota Center open one hour prior to game time, which is typically 6:00 pm for a 7:05 pm start (unless noted otherwise). Guests are encouraged to arrive early and enjoy food and drink specials and pre-game events and festivities.

Elevators
Tim’s Toyota Center is equipped with two public elevators. The first is located at the main entrance outside section 220 and the second is located outside section 211. The elevators provide access to the loge and suite level. Suite and loge level admittance is limited to loge, club and suite ticket holders, Sundogs and building staff members, and media members. Proper credentials or tickets are required.

Employment
The Sundogs will post any employment opportunities on our
website.

Exchanges
There are NO refunds or exchanges once a ticket has been purchased.

Fan Behavior
See our Sundogs Fan Code of Conduct

Fan Mail
Letters to Sundogs players and personnel should be addressed to that individual and sent to the Sundogs’ address (listed at the top of this page).

First Aid
First aid is provided by Lifeline Ambulance, located on the concourse behind section 209. In the event of an emergency, please contact a staff member, usher or security personnel immediately and make your way to the first aid room.

Food and Beverage
Fans are not permitted to bring any outside food or beverage into Tim’s Toyota Center.

Front Office
The Sundogs’ front office is located  in Prescott Valley’s Entertainment District at 2982 N. Park Ave. Suite G, Prescott Valley, AZ 86314. For any questions, call the Sundogs at (928) 759-6600.

Game Duration
Sundogs games typically last two hours and thirty minutes (2:30).

Game Times
Sundogs home games start at 7:05 pm. Special start times will be noted.

Giveaway Items
Promotional items or "giveaways" are available on select game dates to fans with a valid, paid ticket on a first-come, first-served basis. There is a limit of one item per guest. Check the Sundogs’ calendar for special giveaways and dates.

Glass Policy
Fans are allowed to bang or slap the glass as long as they use only their hands.  No foreign objects may be used and fans may not sway the glass.

Group Ticket Sales
Please
CLICK HERE for more information about group ticket sales.

Injuries

If you are a season ticket holder who develops a need for elevator use or wheelchair access during the season, visit the Information Desk inside the main entrance of Tim’s Toyota Center for passes on a single game basis.  If you need a long term solution to access your seats, call the Sundogs’ main line at (928) 759-6600.

Level of Play/Affiliation
The Arizona Sundogs play in the Central Hockey League, a double-A professional ice hockey league. Currently the Sundogs are affiliated with the Phoenix Coyotes of the National Hockey League.

Lost and Found
If you have lost something during a Sundogs game at Tim’s Toyota Center, you can check the Lost and Found by going to the Information table directly inside the Box Office Entrance or by calling Security at (928) 759-6077.

Lost/Stolen Tickets
Should any tickets be lost or stolen you must contact the point of purchase where you received the tickets. Lost or stolen tickets purchased from Tim’s Toyota Center Box Office do not have the ability to be re-issued.

Mailing Address
Arizona Sundogs Hockey, 2982 N. Park Ave. Suite G, Prescott Valley, AZ 86314

Merchandise
During the season, the Sundogs’ Team Store hours are 9 am to 5 pm at the Sundogs’ Team Office location in the Entertainment District.  At Tim’s Toyota Center, the Team Store is open on game days from 6 pm until the end of the game.

Parking
Parking is free at Tim’s Toyota Center.

Photography
No professional cameras or recording devices are allowed inside Tim’s Toyota Center for Sundogs’ games. Cameras with detachable lenses or lenses that are longer than 3.5 inches will not be permitted without a proper credential. No flash photography is permitted at any time.

Press Box
The press box is located at the suite level, above section 212. Only credentialed media personnel and Sundog’s staff are allowed in the press area.

Press Credentials
Press credentials may be obtained by members of the media who are affiliated with legitimate media outlets. For a media credential, please e-mail
astovall@arizonasundogs.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Pucks out of Play
Fans may keep pucks that go out of play. Stay alert for pucks and sticks which can land in the seating areas and cause injury.

Re-entry Policy
Re-entry is not permitted at Tim’s Toyota Center except for emergencies. Please visit an usher should you feel you have an emergency and need re-entry. Do so before you leave the arena. Smoking is not constituted as an emergency, so please see the “Smoking Policy” for questions regarding smoking.

Scalping
Scalping (re-selling) tickets is not allowed within 500 feet of Tim’s Toyota Center.

Schedule
Please
CLICK HERE for a Sundogs schedule.

Season Tickets
Please
CLICK HERE for information on season tickets.

Smoking Policy
There is no smoking allowed anywhere in Tim’s Toyota Center.  However there are four designated smoking sections, with two at the suite and loge level, and two on the ground floor.

Will Call Window
Will call is located at the Tim’s Toyota Center Box Office. (See Box Office above.)